How long does shipping take? Orders are processed within 1–2 business days. Standard delivery takes 3–7 business days depending on your location. You'll receive a tracking number by email once your order ships.
Do you ship internationally? Currently we ship to the contiguous United States only. We don't offer international shipping at this time.
Is my board already assembled when it arrives? Yes. Every complete longboard and cruiser ships fully built — trucks installed, wheels mounted, bearings seated, grip tape applied. Open the box, find flat pavement, ride. No tools needed.
How do I track my order? Check your confirmation email for a tracking link, or use our Track Order page anytime.
What's your return policy? 30 days from delivery, no questions asked. If it's not the right fit or something isn't right, contact us and we'll sort it out. Items must be unused and in original packaging.
What if my board arrives damaged? Contact us within 48 hours of delivery with a photo of the issue. We'll arrange a replacement or full refund — return shipping is on us.
How long does a refund take? Once we receive the return, refunds are processed within 5–7 business days back to your original payment method.
Can I exchange for a different board? Yes, within the 30-day window and subject to availability. Mention the board you'd like when you reach out.
What payment methods do you accept? We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover — as well as PayPal. All transactions are processed through encrypted, secure payment gateways.
I'm a complete beginner. Which board should I get? Start with the 110cm longboard. The longer deck gives your feet more room to find balance, and the soft 78A–82A wheels absorb cracks and rough pavement. Most new riders can push, glide, and stop within their first session on this setup. Our beginner guide walks through four specific scenarios if you want a more tailored answer.
What's the difference between the longboard and the cruiser? The 110cm longboard is more stable, better for campus distances, and the only option if you want to learn dancing or carving. The 72cm cruiser trades some stability for portability — it fits under a desk, in a locker, or on public transit. Both use soft wheels and ship fully assembled.
I'm taller / heavier than average. Does that change anything? Taller riders generally do better on the 110cm longboard — more deck space means a more natural stance. If you're over 200 lbs, check the weight capacity listed on the product page before ordering. That's the one spec that has a direct safety impact.
What's the difference between a longboard and a skateboard? Longboards are built for cruising, commuting, and dancing. Skateboards are built for tricks — ollies, kickflips, skatepark riding. If you want to learn kickflips, get a skateboard. If you want to ride to class or learn footwork on a deck, get a longboard. Full breakdown: Longboard vs Skateboard.
How hard is it to learn? Much easier than a regular skateboard. Most people can push, roll straight, and stop within their first one or two sessions. The wide deck and soft wheels do most of the stabilizing work. Our how-to guide has a day-by-day practice plan for the first two weeks.
What safety gear do I need? A helmet — no exceptions during your first few weeks. Wrist guards are strongly recommended for beginners; the instinct when falling is to catch yourself with your hands. Knee pads are optional but useful if you have zero prior board sports experience.
My trucks feel stiff and hard to turn. Is that normal? Yes. Every board ships with trucks tightened for safe transport. Use a skate T-tool to loosen the kingpin bolt a quarter-turn at a time until the turning feels natural. A T-tool costs $5–8 at any hardware or skate shop.
What does the warranty cover? All complete boards include a 1-year warranty on decks and trucks covering manufacturing defects. Normal wear, impact damage, and misuse aren't covered. Full details on our Warranty page.
Still have a question? → Contact us